Skip to content

{beginAccordion h3}

Lobbies Open (effective 3/1/2021)

We are excited to reopen all our branch lobbies starting Monday, March 1st. We have been monitoring the new COVID-19 cases in our communities and are ready to open our lobbies again. Based on the guidance of the Governor, masks will be required with few exceptions and social distancing guidelines will be followed.

With the reopening of our lobbies, the walk-up teller window at our Broad St. branch will be closed beginning Saturday, February 27.

We look forward to seeing everyone in person again!

Lobbies Closed (effective 1/9/2021)

With the increasing concern and uptick in positive COVID-19 cases in New Hampshire and Vermont, we will be closing all our branch lobbies as of 1/9/2021 and they will remain closed until further notice.

All drive-ups will remain open regular hours. Lobby access can be arranged by appointment for those services that you are unable to do online or through our drive-up. Please call ahead to schedule an appointment.

We are also excited to share that on 1/11/21 we will be opening a new walk-up window at our Main Office, 145 Broad Street, Claremont, NH. This window is accessible at the entrance on the Broad Street side of the building. Walk-up services include deposits and withdrawals, new or replacement debit cards, notary services and business change orders. Please look for signs and instructions on how to safely use this new feature.

WAYS TO BANK REMOTELY

WAYS TO BANK AT LOCATIONS

Drive Ups

  • All regular teller transactions
  • Cash advances

Walk Up Window (Main Office Only)

  • All regular teller transactions
  • Notary
  • Issue ATM/Debit Cards
  • Business Change Orders

By Appointment

  • Appointments to meet with a member of Customer Service, in both NH and VT, can be scheduled by calling 800-992-0316.
  • Notary**
  • ATM/Debit Cards**
  • Business Change Orders**
  • Safe Deposit Box
  • Medallion Signature Guarantee
  • Loans: when unable to apply electronically
  • New accounts: when unable to open electronically

Via Telephone

  • The Call Center will continue to offer all the services you are accustomed to utilizing when you call
  • Wire transfers
  • New Accounts for existing customers

For more information on our digital banking tools, click here.

Thank you for your understanding as we take the appropriate actions to ensure we are available for our customers while keeping everyone safe. We will continue to assess the situation as it evolves.

*Mobile carrier fees may apply

**Available in addition to the walk-up window

NH Main Street Relief Fund Program

The Governor’s Office for Emergency Relief and Recovery is dedicated to the timely, fair and transparent allocation and disbursement of CARES Act emergency relief funds to COVID-19 pandemic impacted communities, organizations and businesses.

Main Street Relief Fund Prequalification Application

Main Street Relief Fund FAQs

Vermont Economic Recovery and Relief Package

On May 20, Governor Phil Scott announced his proposal for a $400 million economic relief and recovery package, using funds from the $1.25 billion the state received from the Federal CARES Act. The two-phase proposal will start with $310 million for immediate relief to the most impacted sectors and businesses to be followed by $90 million for long-term recovery efforts. The Agency of Commerce and Community Development and the Governor will now work with the Legislature towards passage of this historic relief package.

The Phase 1 relief package will involve four areas of distinct action to support businesses and Vermonters as they resume their operations. They include:

  • Financial assistance: Emergency Action Grants for food and accommodation services, retail, and agriculture, Vermont Economic Injury Disaster Loan and Grant program, and small business focused Vermont Restart loans and grants. ($250MM)
  • Housing assistance: Rental Housing Stabilization Fund for property owners and a Re-Housing Recovery Fund to address homeless need. ($50MM)
  • Technical assistance: Restart Vermont Recovery Guides created through a network of business and community assistance providers, and Employee Assistance Program to support the mental health and wellbeing of business owners and their families. ($5MM)
  • Marketing support: Promotional marketing campaign to promote Vermont to Vermonters and deliver a toolkit of creative assets to be used by local communities, and regional marketing and consumer stimulus grants to encourage local spending, with implementation strategies to be proposed by local entities. ($5MM)

Phase 1 and Phase 2

Download full details of VT plan

FDIC Press Releases

Insured Bank Deposits are Safe; Beware of Potential Scams Using the Agency's Name

Regarding: COVID-19 coronavirus

3/16/2020

ALL CSB Branch lobbies and the Upper Valley Loan Production Office are CLOSED until further notice. All branch Drive-Ups, Call Center and ATMs are working at normal capacity and business hours. Please be adviced we are here, ready to help if you need us, just call or drive-up. 

If you are experiencing financial hardships and anticipate having trouble with CSB loan payments, please call Customer Care and ask to speak with a Loan Officer. We want to help you!

Drive-Up Hours

Main Branch

Monday - Wednesday 8:00am – 5:00pm
Thursday 8:00am – 5:30pm
Friday 7:30am – 5:30pm
Saturday 8:30am – 12:00pm

Charlestown

Monday - Thursday 8:00am – 5:00pm
Friday 8:00am – 5:30pm
Saturday 8:30am – 12:00pm

Washington Street

Monday - Thursday 8:00am – 5:00pm
Friday 8:00am – 5:30pm
Saturday 8:30am – 12:00pm

Springfield, VT

Monday - Thursday 8:00am – 5:00pm
Friday 8:00am – 5:30pm
Saturday 9:00am – 12:00pm

Self-Service Banking Options

We understand there may come a time when you need to remain home, or are unable to visit a convenient CSB branch. We encourage you to use these self-service banking options*:

mobile banking options

Security of Your Deposits

We understand the turbulence in the financial markets is concerning. Please take comfort in the strength of Claremont Savings Bank and the added protection of FDIC insurance as each depositor is insured to at least $250,000. We have plans in place to keep the Bank running smoothly, ensuring continued access to your funds.

Preparedness of Staff and Branches

We have taken the following steps to ensure the safety and wellbeing of our staff and our customers. 

  • Extensive daily cleaning of all surfaces within each branch. This includes ATMs, door handles, teller stations, customer service stations, internet cafes, bathroom and any other communal area.
  • Ongoing preparation for potential bank business changes. 
  • Comprehensive Pandemic response plan.
  • Education for staff on ways to be safe and diligent in their daily activities. Staff are aware to stay home if they experience exposure to this virus or show symptoms themselves. 

We will continue to monitor this situation as it evolves and offer updates on how this may affect our business, as necessary. Should you find yourself in need of assistance, please call Customer Care.

For additional information about COVID-19, visit the Center for Disease Control and Prevention at CDC.gov.

*Mobile carrier fees may apply.

We're all in this together.

{endAccordion}