We are excited to report we will be reopening our branch doors.
Effective Monday, June 8th, we will reopen all branch lobbies to the public, however we will do so in adherence to guidance set forth by the Governor. We want to proceed with caution, so we ask that you continue to practice safe and healthy illness prevention methods inside our facilities moving forward.
We encourage all customers and guests of Claremont Savings Bank to follow social distancing guidelines, while within the branches. All employees will be wearing face masks while in customer areas and masks will be available to customers if you would like one.
To ensure safety:
Main Office: You will be welcomed by a greeter and guided where to go within the branch.
Branches: Follow signs and floor markings for where to go within the branch.
Avoid close contact – Please maintain social distance in our facilities by allowing 6 feet of space between yourself and others, including while waiting in line.
Maintain personal space – Keep extra space between yourself and others in line.
Please be aware that if you are wearing a mask, we may ask you for identification and to show your face in case we don’t recognize you.
Hand sanitizing stations are available for your use.
We have plexiglass barriers at teller windows and customer service desks, where customer contact is frequent.
High-touch surfaces will be cleaned frequently throughout the day, including teller windows, desks, countertops, door handles, plastic and vinyl chairs, and stair railings.
We have social distance markings in our lobbies. Thank you for waiting safely.
We are sorry that bathrooms will not be available.
Each location will have limited number of customers and staff in the location at a time.
Main Office: 14 Customers
Branches: 4 Customers
We have removed our internet café’s from each branch. If you need to access computers, please call a member of Customer Care or talk with Customer Service in-branch.
Please keep in mind that some of these safety measures may result in a longer wait time. We thank you in advance for your patience while we implement these safety measures and for your cooperation.
We’re committed to being responsive to the needs of our customers and community as we cautiously transition back to usual business operations. We’ll keep you informed via our website at claremontsavings.com if further changes in protocol are required.
Should you have any specific concerns, please contact us at (603) 542-7711.
Thank you for your patience and cooperation as we work to get things back to normal.
President and CEO
NH Main Street Relief Fund Program
The Governor’s Office for Emergency Relief and Recovery is dedicated to the timely, fair and transparent allocation and disbursement of CARES Act emergency relief funds to COVID-19 pandemic impacted communities, organizations and businesses.
Vermont Economic Recovery and Relief Package
On May 20, Governor Phil Scott announced his proposal for a $400 million economic relief and recovery package, using funds from the $1.25 billion the state received from the Federal CARES Act. The two-phase proposal will start with $310 million for immediate relief to the most impacted sectors and businesses to be followed by $90 million for long-term recovery efforts. The Agency of Commerce and Community Development and the Governor will now work with the Legislature towards passage of this historic relief package.
The Phase 1 relief package will involve four areas of distinct action to support businesses and Vermonters as they resume their operations. They include:
- Financial assistance: Emergency Action Grants for food and accommodation services, retail, and agriculture, Vermont Economic Injury Disaster Loan and Grant program, and small business focused Vermont Restart loans and grants. ($250MM)
- Housing assistance: Rental Housing Stabilization Fund for property owners and a Re-Housing Recovery Fund to address homeless need. ($50MM)
- Technical assistance: Restart Vermont Recovery Guides created through a network of business and community assistance providers, and Employee Assistance Program to support the mental health and wellbeing of business owners and their families. ($5MM)
- Marketing support: Promotional marketing campaign to promote Vermont to Vermonters and deliver a toolkit of creative assets to be used by local communities, and regional marketing and consumer stimulus grants to encourage local spending, with implementation strategies to be proposed by local entities. ($5MM)
FDIC Press Releases
Regarding: COVID-19 coronavirus
ALL CSB Branch lobbies and the Upper Valley Loan Production Office are CLOSED until further notice. All branch Drive-Ups, Call Center and ATMs are working at normal capacity and business hours. Please be adviced we are here, ready to help if you need us, just call or drive-up.
If you are experiencing financial hardships and anticipate having trouble with CSB loan payments, please call Customer Care and ask to speak with a Loan Officer. We want to help you!
Monday - Wednesday 8:00am – 5:00pm
Monday - Thursday 8:00am – 5:00pm
Monday - Thursday 8:00am – 5:00pm
Monday - Thursday 8:00am – 5:00pm
Self-Service Banking Options
We understand there may come a time when you need to remain home, or are unable to visit a convenient CSB branch. We encourage you to use these self-service banking options*:
- Utilizing our teller drive-ups in both NH and VT
- Use our 24/7 digital account tools, Online Banking and Mobile Banking*
- Enroll in Online Banking
- Bank by telephone
- Chat with us
- Apply for loans online
- Open Deposit Checking and Savings accounts online
- Deposit your checks at our ATMs or by using Mobile Check Deposit via the CSB Mobile Banking App on your smartphone or tablet
- ATM funds availability: $1,000 immediately, remaining check balance within 24 hours/next day.
- Mobile Check Deposit funds availability: processing 3x daily, quick availability.
Security of Your Deposits
We understand the turbulence in the financial markets is concerning. Please take comfort in the strength of Claremont Savings Bank and the added protection of FDIC insurance as each depositor is insured to at least $250,000. We have plans in place to keep the Bank running smoothly, ensuring continued access to your funds.
Preparedness of Staff and Branches
We have taken the following steps to ensure the safety and wellbeing of our staff and our customers.
- Extensive daily cleaning of all surfaces within each branch. This includes ATMs, door handles, teller stations, customer service stations, internet cafes, bathroom and any other communal area.
- Ongoing preparation for potential bank business changes.
- Comprehensive Pandemic response plan.
- Education for staff on ways to be safe and diligent in their daily activities. Staff are aware to stay home if they experience exposure to this virus or show symptoms themselves.
We will continue to monitor this situation as it evolves and offer updates on how this may affect our business, as necessary. Should you find yourself in need of assistance, please call Customer Care.
For additional information about COVID-19, visit the Center for Disease Control and Prevention at CDC.gov.
*Mobile carrier fees may apply.