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General Questions

What is Mobile Banking?

Mobile Banking gives the ability to access account information using 3 different options depending on your preference and the capabilities of your mobile device: 1) Via the browser (Mobile WEB) on your mobile device, 2) Via the Mobile downloadable application (APP) for the iPhone, Android or Blackberry, 3) Via Mobile Text Banking. Both the browser and application options allow you to: view account balances or recent account activity, transfer funds, and find the nearest ATM or branch locations. The Text Banking option allows you to obtain account balances, recent activity and perform transfers.

How much does this service cost?

Claremont Savings Bank Mobile Banking is Free. However, there may be charges associated with text messaging and data usage on your mobile device. Check with your wireless device carrier for more information.

Is it secure?

Yes, the Mobile Banking service utilizes best practices from Online Banking, such as HTTPS, 128-bit SSL encryption, registration authentication questions, access with a User ID and Password, security authentication questions, and application time-out when your mobile device is not in use. Only the mobile devices that you personally enroll in the Mobile Banking service can access your accounts. In addition, no account data is ever stored on your mobile device. In the event your mobile device is lost or stolen, the service can be immediately disabled by either visiting the Claremont Savings Bank Mobile Banking Center website at https://mb.mbankhost.com/mfa1/wap/home/osidna011/en or contacting a Claremont Savings Bank Customer Service Representative at 800-992-0316.

Which wireless carriers are supported?

We support all the popular U.S. wireless device carriers, including AT&T, Sprint, T-Mobile, and Verizon. If your mobile carrier is not listed when you enroll, select 'Other' and try the Mobile WEB option, or check back later, as new carriers will be added over time.

Do I need a text message or data plan with my wireless carrier?

A text messaging and/or data plan is highly recommended, as text and data usage can become expensive without them. If you do not have a data plan, please check with your wireless carrier for more information regarding these services. Please note that you are responsible for any charges incurred from your wireless provider.

Do I need to have Online Banking to use Mobile Banking?

You do not need to be an Online Banking customer to take advantage of the Mobile Banking services.

I'm enrolled for Online Banking. Can I use my Online Banking login credentials for Mobile Banking?

You must complete the Mobile Registration process and create a Mobile User ID and Password. For ease of use, if you are already enrolled in Claremont Savings Bank Online Banking, you may choose to register with the same User ID and Password for Mobile Banking provided it has not already been selected by another Mobile Banking user.

What is Activation?

Activation is a one-time process that helps ensure your security. After you enroll a mobile device for Text Banking on the Mobile Banking Center website at https://mb.mbankhost.com/mfa1/wap/home/osidna011/en, you will receive an activation code which will be required to begin using Text Banking on your device. We recommend you print your activation code and installation instructions for easy reference during installation. For Mobile Web or downloadable applications, activation in Mobile Banking occurs the first time you sign on to Mobile Banking with your mobile device. You will be asked to provide your User ID and Password, answer security challenge questions and choose to select "remember this device."

Text Banking

What is Text Banking?

Text Banking gives you access to your accounts via text (SMS) messages on your device. It's a fast, easy way to look up account balances or recent account history by sending a text command to a shortcode.

What is Claremont Savings Bank shortcode?

All text messages should be sent to 46379.

Can I use both Text Banking and Mobile Banking on my mobile device?

Yes, you can use both options from the same mobile device. To do so you will need to activate each option on your mobile device prior to use.

Is Text Banking supported on my mobile device?

Text Banking will work on any text message (SMS) capable mobile device from one of our supported carriers.

Will I receive unsolicited text messages?

No. You will only receive messages when you specifically request them with one of the Text Banking commands.

What are the Text Banking commands?

FUNCTION COMMAND DESCRIPTION
Balance B Summary of available balances for all accounts
History H Summary of recent transactions per account
Transfer T Transfer money between your Claremont Savings Bank accounts
Command C List of available Text Banking commands
Help HE Help content for Text Banking
Login L Receive a URL for the Claremont Savings Bank Mobile Banking Browser website
Stop S De-activate all Claremont Savings Bank Mobile Text Banking services

NOTE: You can check for additional available commands by activating your device and sending C to 46379.

Security Questions

How do I securely leave my Mobile Banking browser session?

Select the Sign Off link to sign out of Mobile Banking, and then close your browser through your mobile device browsing options. If you are using a downloadable app, click on sign off to stop your Mobile Banking session.

Can someone intercept my Mobile Banking transactions?

The 128-bit SSL encryption protects your information as it travels from your mobile device to Claremont Savings Bank. The 128-bit SSL encryption technology is the same encryption that safeguards Internet traffic for secure web applications.

What are some tips to keep my Mobile Banking experience safe?

Here are some tips and general good practices for banking on your mobile device:

  • Download and apply security updates and patches to your mobile browser when they are made available by your wireless provider. These are designed to provide you with protection from known possible security problems
  • To prevent viruses or other unwanted problems, do not open attachments from unknown or untrustworthy sources
  • Do not install pirated software or software from unknown sources
  • Limit unauthorized access to your mobile device. Do not leave your mobile device unattended during an open Mobile Banking session
  • Never save your User ID and Password in the mobile device, in memos, or anywhere on your device
  • Always remember to log off properly using the "Sign Off" button when you have completed your Mobile Banking activities
  • Be aware of the potential for fraudulent Mobile Banking apps

Is Mobile Banking as secure as other Claremont Savings Bank online services?

Mobile Banking offers the same security features and protection as our other online services, including encryption and security questions. Mobile Banking users are protected by:

  • Firewall systems and intrusion detection software
  • Encryption of sensitive information that protects information sent over the Internet
  • Internationally recognized security standards and industry best practices
  • Profile and Password security

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