6/25/21 - Promotion of Timothy Bates to Senior Vice President Information Technology and Operations and Zachary Haines to Vice President of Operations
We are pleased to announce the promotion of Timothy Bates to Senior Vice President of Information Technology and Operations.
“We are delighted with the work Tim and his IT and Facilities staff have done for the Bank,” said Reggie Greene, President and CEO. “We recently asked him to take on management of Operations in addition to his existing duties, and are recognizing his performance and increasing responsibility by promoting him to Senior Vice President. Tim is an important member of our executive management team,” continued Greene.
Mr. Bates came to Claremont Savings Bank in 2007 with significant IT and Project Management experience gained at TD Ameritrade and while serving in the military. He is currently on the board of the Claremont Soup Kitchen. He has previously served on the Claremont Christian Academy and the Claremont Opera House boards.
“I am truly honored and excited to take on this new challenge,” said Bates. “I would like to thank the Board of Trustees and Senior Management for their faith and trust in me to serve in an executive leadership position. I would also like to thank all the staff that have been on my teams over the 14 years I have been employed by Claremont Savings Bank for their hard work and tireless efforts for growth and constant improvement,” continued Bates.
Mr. Bates resides in Claremont with his wife and children. He has a Bachelors of Science degree in Business from the College of Saint Joseph, and a Masters of Business Administration from Plymouth State University.
In addition to Mr. Bate’s promotion, Zachary Haines has been promoted to Vice President of Operations. “Zach is compassionate with his staff and has a strong work ethic. He has a great attitude which rubs off on the entire Operations department,” said Mr. Bates. “He takes great pride in his work which is evident in his project delivery. Zach has worked very hard to receive this promotion and it is my honor to be able to continue to work with him in the future,” continued Bates. Mr. Haines began his career with the Bank in 2009.
5/20/21 - Drive-Up Hours Are Changing June 28
Starting June 28, 2021 we will be changing our drive-up hours at all of our locations.
Main Branch: Monday-Thursday 8 AM-5 PM, Friday 8 AM-5:30 PM, Saturday 8:30 AM-12 PM
Charlestown: Monday-Friday 8 AM-5 PM, Saturday 8:30 AM-12 PM
Washington St: Monday-Friday 8 AM-5 PM, Saturday 8:30 AM-12 PM
Springfield, VT: Monday-Friday 8 AM-5 PM
5/19/21 - Closing our Charlestown Road ATM
June 10, 2021 we will be permanently closing our Charelstown Road ATM. You can visit our other ATM locations found here.
We will be opening a full-service branch later in 2021 at 106 North Main Street in West Lebanon. The branch will occupy the first floor of a building owned by Jeff Shapiro and the home to his Great Eastern Radio stations. Great Eastern Radio will consolidate its offices and studios on the second floor. The branch opening is scheduled for this summer after renovations are made and regulatory approvals are secured.
“We have talked about expanding north for many years”, said Reggie Greene, President of Claremont Savings Bank. “West Lebanon is only 25 miles from downtown Claremont, and many people live in Claremont and work in the Upper Valley, or vice versa. Having a Loan Production Office in West Lebanon for the past three years has allowed Claremont Savings Bank to integrate into the community and learn how similar our markets are,” says Greene.
We have been making commercial and mortgage loans in the Upper Valley for many years. The lenders from the Loan Production office will move to the new branch location.
“As a former bank, the building is perfect for our use”, said Greene. “We could not have picked a better location than West Lebanon village, just across the river from White River Junction, down the road from Hanover and close to everything in Lebanon.” “We think we can capitalize on our lending success and build a retail presence in the market with our great service along with the attractive products consumers expect.”
“We are excited about this new opportunity,” said Carol Vivian, Senior Vice President of Retail Banking. “We care about all of the communities we serve and look forward to serving our new market.”
5/3/2021 - VT COVID Emergency Mortgage Assistance
The State of Vermont received money through the Federal CARES Act to help people pay back mortgage payments they have missed due to COVID-19. Vermont Housing Finance Agency (VHFA) is accepting applications starting May 3, 2021.
- Homeowners living in Vermont as their primary residence
- Mortgage entered before March 1, 2020 (home-equity loans and reverse mortgage are NOT eligible)
- Missed payments since March 1, 2020 due to a COVID-19 hardship
- Income for all borrowers up to $84,000 in 2020 or up to $21,000 total income in the last 90 days. For homeowners in Chittenden County this limit is $96,000 in 2020 or $24,000 in the last 90 days.
- Eligible even if the mortgage is already in forbearance or deferment
- This is a mortgage foreclosure prevention program so only those households with mortgages are eligible to receive assistance with property taxes.
4/21/2021– Change in Customer Care Hours
Beginning May 3, 2021, our Customer Care Center team who helps you when you call the bank will have new hours of 8:00 am-5:00 pm, Monday-Friday. These new hours will also effect our Live Chat feature on our website.
3/30/2021 – Economic Impact Payment delays for SSI and SSA recipients
3/12/2021 – Economic Impact Payments Arriving
We have begun receiving ACH files from the Treasury containing Economic Impact Payments (EIP’s) as part of the American Rescue Plan Act of 2021. You may see these payments as "Pending" via online banking or mobile banking. These payments will be credited to some accounts as early as March 17, 2021.
View information on the American Rescue Plan Act of 2021, signed into law on March 11, 2021 or find out more about your payment on the IRS website.
3/8/2021 – Upgrading E-statement Portal March 25, 2021
We are upgrading our e-statement portal on March 25, 2021. This means when you check your electronic bank statements this month, you'll notice things look slightly different.
While it looks a little different, it still functions in the same way but with fewer clicks to access statements.
If you have questions or any accounts you'd like to enroll in electronic statements, go here or call us at 603-542-7711.
2/26/2021 – All CSB Lobbies Reopening March 1, 2021
We are excited to reopen all our branch lobbies starting Monday, March 1st. We have been monitoring the new COVID-19 cases in our communities and are ready to open our lobbies again. Based on the guidance of the Governor, masks will be required with few exceptions and social distancing guidelines will be followed.
With the reopening of our lobbies, the walk-up teller window at our Broad St. branch will be closed beginning Saturday, February 27.
We look forward to seeing everyone in person again!
1/6/2021 – All CSB Lobbies Closed Effective Jan. 9, 2021
With the increasing concern and uptick in positive COVID-19 cases in New Hampshire and Vermont, we will be closing all our branch lobbies as of 1/9/2021 and they will remain closed until further notice.
All drive-ups will remain open regular hours. Lobby access can be arranged by appointment for those services that you are unable to do online or through our drive-up. Please call ahead to schedule an appointment.
We are also excited to share that on 1/11/21 we will be opening a new walk-up window at our Main Office, 145 Broad Street, Claremont, NH. This window is accessible at the entrance on the Broad Street side of the building. Walk-up services include deposits and withdrawals, new or replacement debit cards, notary services and business change orders. Please look for signs and instructions on how to safely use this new feature.
WAYS TO BANK REMOTELY
- Use our 24/7 digital account tools, Online Banking and Mobile Banking*.
- Enroll in Online Banking
- Bank from a distance with telephone, email and chat communications.
- Apply for loans online
- Deposit your checks at our ATMs or by using Mobile Check Deposit via the CSB Mobile Banking App* on your smartphone or tablet.
WAYS TO BANK AT LOCATIONS
- All regular teller transactions
- Cash advances
Walk Up Window (Main Office Only)
- All regular teller transactions
- Issue ATM/Debit Cards
- Business Change Orders
- Appointments to meet with a member of Customer Service, in both NH and VT, can be scheduled by calling 800-992-0316.
- ATM/Debit Cards**
- Business Change Orders**
- Safe Deposit Box
- Medallion Signature Guarantee
- Loans: when unable to apply electronically
- New accounts: when unable to open electronically
- The Call Center will continue to offer all the services you are accustomed to utilizing when you call
- Wire transfers
- New Accounts for existing customers
For more information on our digital banking tools, click here.
Thank you for your understanding as we take the appropriate actions to ensure we are available for our customers while keeping everyone safe. We will continue to assess the situation as it evolves.
*Mobile carrier fees may apply
**Available in addition to the walk-up window
1/4/2021 - Claremont Savings Bank is proud to announce the following promotions.
Brenda Cox to Vice President, Commercial Credit Administration
Melissa Wooddell to Vice President, Loan Operations
Julie Martin to Vice President, Business Services
“Brenda’s strong analytical skills and focus on identifying and quantifying risks serve her and the Bank well in her role as Commercial Credit Department Manager,” said Jim Lynch, Senior Vice President Commercial Banking. “Her patient and diligent approach to completing tasks and solving problems has earned her the respect of her team members and co-workers throughout the organization,” continued Lynch.
“Melissa’s approachable nature and strong knowledge of lending are just a few of the traits that make her a tremendous asset to the Claremont Savings Bank Lending and Management Teams,” says Carol Vivian, Senior Vice President Retail Banking. “Melissa has been with CSB since 2006 working on expanding her lending knowledge working in a variety of positions within the Bank,” continues Vivian. “Her experience throughout several areas of the Bank has provided her with insight that makes her a great problem solver.”
“Julie manages our Business Services Department and she is determined to always provide the highest level of customer service possible” says Jim Lynch. “She leads by example and her positive energy and desire to help customers, co-workers and our communities makes her a valuable member of Claremont Savings Bank and our Commercial Banking Team” continues Lynch.
12/30/2020 - Economic Impact Payments
Economic Impact Payments from the Treasury Department and the Internal Revenue Service will be electronically credited to some accounts as early as January 4, 2021. Paper checks will begin to be mailed December 30, 2020.
Additional information from the U.S. Department of the Treasury can be found here.
Subject to change.
11/19/2020 - Springfield Branch Lobby Closed effective 11/23/20
In an effort to keep our staff and our customers safe, we are closing the Springfield Branch lobby to walk-in customers starting November 23, 2020.
Our drive-up hours will remain the same: Monday - Thursday 8:00am – 5:00pm and Friday 8:00am – 5:30pm
If you need in-person service, please visit one of our other branches.
To access your safe deposit box in Springfield, please contact us at 800-992-0316.
Our New Hampshire lobbies are remaining open at this time. If you have any questions or concerns, please contact us. We will keep you informed as circumstances change and we appreciate your understanding.
10/26/2020 - VT Mortgage Assistance Program
November 6, 2020 will be the last day for Vermont homeowners behind on their mortgage payments due to COVID-19 to submit applications to the Mortgage Assistance Program administered by VHFA. Funded by the CARES Act through Vermont legislation enacted in July 2020, mortgage assistance grants for up to 6 months of missed payments are available to any homeowner who meets eligibility criteria, even if they have already arranged a forbearance agreement.
Information and application materials are available on VHFA’s website at www.vhfa.org/map. Although it is administered by Vermont Housing Finance Agency, the program is open to all eligible homeowners, regardless of whether they have a VHFA mortgage or not.
Data on the program to date:
9/11/2020 - U.S. Coin Task Force Adds New Resources to #getcoinmoving
After publishing its initial recommendations and resources for addressing the coin circulation issues in the supply chain as a result of COVID-19, the U.S. Coin Task Force has published new resources for financial institutions, armored carriers and retailers, designed to help #getcoinmoving.
Since convening in July 2020, the U.S. Coin Task Force has completed two work sprints, focusing on identifying, refining and promoting strategies to resolve the coin supply chain issues resulting from COVID-19-related disruptions to normal coin circulation. At the conclusion of the initial work sprint in July, the task force determined that it should continue work in order to develop resources that would facilitate a consistent public message and a more expedient and uniform adoption of the task force’s recommendations. The U.S. Coin Task Force encourages retailers, financial institutions and armored carriers to use the resources to counter the ongoing coin circulation issues.
How you can help:
- Start spending you coin
- Bring coin to the bank for deposit into interest bearing accounts
- Return coin to the bank in return for bills
8/12/2020 - Fraud & Scam Resources
Federal Trade Commission Consumer Information Current Scam Alerts
Federal Trade Commission Consumer Information Privacy, Identity and Online Security
National Cybersecurity Alliance
Report suspected scams to the FTC at 877-FTC-HELP (877-382-4357) or at ftc.gov/complaint
Report suspected COVID-19 fraud to [email protected]
7/10/2020 - CSB Announces, Appointment of Brandy Blackinton as SVP, Retail Lending
“Brandy joined the Bank in 2013 as Vice President – Retail Lending Manager,” said Reggie Greene, Claremont Savings Bank President and CEO. “In February, she was promoted and now manages our entire retail lending department including originations, loans purchased and sold, and the credit administration function, which includes underwriting and processing,” continued Greene. “She does a great job for the Bank in her area of responsibility and will be a key member of the senior management team.”
“I am thrilled to join the Senior Management team at Claremont Savings Bank,” said Ms. Blackinton. “I look forward to the engagement with the team as we move the Bank towards continued growth and outstanding customer service.”
6/26/2020 - Self Employed Relief and Main Street Relief Appeal
Governor Sununu announced a new relief effort for self-employed individuals. Self-employed businesses (those with no employees) had applied for the Main Street Relief Fund, but were deemed ineligible after the initial prequalification process.
The Self-Employment Livelihood Fund (SELF) will be capped at $50,000 per grant for qualifying business people.
For a self-employed individual to qualify:
- Must be located in New Hampshire
- Must have no employees
- Must be a for-profit business
- Gross receipts for 2019 must be less than $1 million.
- Business cannot be permanently closed - (not including temporary closure due to COVID-19)
- Business cannot be in bankruptcy
Applications should be available soon.
Main Street Relief Program Appeal Process:
If you believe that there was an error in the information you submitted which could have impacted the reason(s) for denial, you may file an appeal by sending an email to [email protected] by July 2, 2020, at 11:59 p.m.
Your appeal email must contain the following:
- A copy of the denial e-mail
- Explanation and documentation to substantiate your claim
Appeals that are sent by any method or that are not received by the deadline will not be considered. Information and documentation you submit will be used to make a final eligibility determination. Appeals that require recalculation of the anticipated gross loss reported on your original Final Grant Submission cannot be reconsidered.
Click here for more information.
6/18/2020 - Press Release
Claremont Savings Bank Announces New Corporators at 2020 Virtual Annual Meeting
Elder Abuse Awareness Resources
Coloring pages for kids:
We are excited to report we will be reopening our branch doors.
Effective Monday, June 8th, we will reopen all branch lobbies to the public, however we will do so in adherence to guidance set forth by the Governor. We want to proceed with caution, so we ask that you continue to practice safe and healthy illness prevention methods inside our facilities moving forward.
We encourage all customers and guests of Claremont Savings Bank to follow social distancing guidelines, while within the branches. All employees will be wearing face masks while in customer areas and masks will be available to customers if you would like one.
To ensure safety:
Main Office: You will be welcomed by a greeter and guided where to go within the branch.
Branches: Follow signs and floor markings for where to go within the branch.
Avoid close contact – Please maintain social distance in our facilities by allowing 6 feet of space between yourself and others, including while waiting in line.
Maintain personal space – Keep extra space between yourself and others in line.
Please be aware that if you are wearing a mask, we may ask you for identification and to show your face in case we don’t recognize you.
Hand sanitizing stations are available for your use.
We have plexiglass barriers at teller windows and customer service desks, where customer contact is frequent.
High-touch surfaces will be cleaned frequently throughout the day, including teller windows, desks, countertops, door handles, plastic and vinyl chairs, and stair railings.
We have social distance markings in our lobbies. Thank you for waiting safely.
We are sorry that bathrooms will not be available.
Each location will have limited number of customers and staff in the location at a time.
Main Office: 14 Customers
Branches: 4 Customers
We have removed our internet café’s from each branch. If you need to access computers, please call a member of Customer Care or talk with Customer Service in-branch.
Please keep in mind that some of these safety measures may result in a longer wait time. We thank you in advance for your patience while we implement these safety measures and for your cooperation.
We’re committed to being responsive to the needs of our customers and community as we cautiously transition back to usual business operations. We’ll keep you informed via our website at claremontsavings.com if further changes in protocol are required.
Should you have any specific concerns, please contact us at (603) 542-7711.
Thank you for your patience and cooperation as we work to get things back to normal.
President and CEO