What are e-statements?
E-statements are an electronic version of your checking, savings, loan or combined statement that you can view through our online banking system. They contain the same information as your regular monthly statement.
What are the benefits of e-statements?
E-statements are convenient and help the environment. They are immediately delivered to you without waiting for the mail. You can also view them at your convenience to review both current and previous statements within a 24 month timeframe. E-statements don’t take up space in your home, but you can still print them at home when you need a paper copy.
How do I enroll in e-statements?
Not registered for online banking: Create an account for online banking here. After registering your account for online banking and adding your accounts, follow the steps below.
Already registered for online banking: Login to online banking using your existing username and password. Click on the Accounts tab and then click on Statements on the left bar menu. Select your account that you want to enroll in e-statements from the dropdown menu. You will be prompted to accept the e-statement agreement. After accepting that, you will see your electronic account statement. Repeat this step for each account that you want to enroll in e-statements.
*Please note, if you opened a new account no statements will be available until the first monthly statement has been generated at month-end but you can still click through to enroll in e-statements.
Not seeing a deposit or loan account in online banking? Click on the Account Services tab and then click on Account Management on the left bar menu. Click the Add New Account button and enter your account information.
Can some of my accounts be e-statements and some still be paper statements?
Yes, you can enroll specific accounts in e-statements and leave your other accounts as is, receiving paper statements.
Can I consolidate my accounts on one statement?
Yes, to consolidate accounts please call us at 603-542-7711 or 800-992-0316.
Are e-statements easy to print?
Yes, e-statements are in PDF format and can be viewed and printed in the free Adobe Acrobat Reader.
Are e-statements secure?
Yes. Electronic delivery of statements may actually be more secure than mail due to the possibility of theft from your mailbox or trash or mail being delivered to the wrong address by the mail carrier.
Will I receive notification when my e-statement is available?
Yes, you will receive an e-mail to notify you that your statement is ready to view online.
Will my e-statement look the same as my regular printed statement?
Your e-statement will look similar to your printed statement and will contain all the information that you previously received by mail. In addition, you will see additional features such as viewing past statements.
How do I change my email address where I receive my e-statement notice?
You can call us at 603-542-7711 or 800-992-0316 or send your request in an e-mail through the online banking messages inbox. Click on Messages at the top of the online banking portal, then select Compose a Message and choose recipient Customer Service Desk. Please provide your current email address and the address you would like to have e-statements sent to going forward.
Can I change back to paper statements at any time?
Of course! To do so, please click on "Opt Out of E-statements" in the e-statement portal or call us at 603-542-7711 or 800-992-0316.
Please note, beginning February 28, 2021 there is a $3 per month Paper Statement Fee to receive paper bank statements for all deposit accounts excluding KidSaver, IRA, and HSA accounts. For example, the Paper Statement Fee for the February statement period will be assessed on February 28th and will appear on the statement issued March 1st.
Can I get e-statements for my business account?
Yes. Any account that you access through online banking is eligible for e-statements.
Can loan, mortgage and CD statements be electronic?
Yes, all loan, mortgages and Certificates of Deposits accounts can be viewed in online banking and be enrolled in electronic statements.
How can I view statements from previous months?
Login to online banking using your existing username and password. Click on the Accounts tab and then click on Statements on the left bar menu. Select the statement month you wish to view. We keep up to 24 months of statements online for you.
How long are e-statements archived and accessible online?
Electronic statements will be archived for 24 months. You can access, save or print them within that time frame.
*Beginning February 28, 2022, a Paper Statement Fee of $3.00 per month will be assessed to receive paper bank statements for all deposit accounts excluding KidSaver, IRA, and HSA accounts. For example, the Paper Statement Fee for the February statement period will be assessed on February 28th and will appear on the statement issued March 1st.
**Customers will receive a $5.00 credit for each checking, savings or money market account that enrolls in electronic bank statements (“e-statements”). The $5.00 deposit will be made to each enrolled account within the first 7 days of the month after the new e-statements enrollment is complete. Accounts eligible for e-statements include personal, business, non-profit and municipal checking, savings and money market accounts. HSA and IRA accounts are ineligible. Paper bank statements will no longer be mailed once enrollment is complete. Promotional offer limited to one (1) $5.00 credit per account. Promotional offer is available September 24, 2021 through March 31, 2022; subject to change or cancellation without notice. Other terms and conditions may apply.